HVAC
HVAC Company Grows 40% Without Adding Office Staff
Client: Wilson HVAC Services
Key Results
40%
Revenue growth
60%
Contract renewal increase
100%
After-hours capture
25
New 5-star reviews
The Challenge
Wilson HVAC was turning away work because their single dispatcher couldn't handle the call volume. They were missing after-hours emergency calls and forgetting to follow up on maintenance contract renewals.
The Solution
We implemented a complete customer communication system: 24/7 call handling with AI, automated maintenance reminders, instant estimate generation, and a review collection sequence.
Results Breakdown
40%
Revenue growth
Without hiring additional office staff
60%
Contract renewal increase
Automated reminders improved retention
100%
After-hours capture
No more missed emergency calls
25
New 5-star reviews
In the first 3 months
"We were about to hire a second office person. Instead, we invested in automation and pocketed the $45K+ salary. Best business decision I've made."
James Wilson
Owner, Wilson HVAC Services
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