Dental
How a Dental Practice Reduced No-Shows by 45%
Client: Bright Smile Dental
Key Results
45%
Reduction in no-shows
15 hrs
Weekly time saved
$6,200
Monthly revenue recovered
4.8
Google rating achieved
The Challenge
Bright Smile Dental was losing $8,000+ monthly to no-shows and last-minute cancellations. Their front desk staff spent hours each day on manual reminder calls, leaving little time for patient care and new patient acquisition.
The Solution
We implemented an automated appointment reminder system with SMS and email sequences, plus an AI-powered rescheduling assistant that helps patients reschedule instead of simply not showing up.
Results Breakdown
45%
Reduction in no-shows
No-show rate dropped from 18% to under 10%
15 hrs
Weekly time saved
Front desk staff reclaimed 15 hours per week
$6,200
Monthly revenue recovered
Filling previously lost appointment slots
4.8
Google rating achieved
Up from 4.2 with automated review requests
"The automation paid for itself in the first two weeks. Our staff is happier, our patients love the convenience, and we're finally growing again."
Dr. Sarah Chen
Owner, Bright Smile Dental
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